POLICIES
Welcome to Alpas, where every detail has been thoughtfully designed to foster your well-being as well as improve the health of our environment. Below is helpful pre-arrival information, as well as the resort guidelines, which we request all guests to keep in mind during their stay for a truly healthy and healing stay for all.
disclaimer
Alpas is for the adventurous and the open-minded. It is for those that want a local, authentic experience; to eat quality food whose origins & thoughtful preparations are honored and explained; to be at ease and informed by our staff; to feel the ocean breeze instead of air-conditioning; and to know that everything they’ve experienced and consumed from the food on their plates to washing their hands has been mindfully designed to have little to no impact on our environment and/or has supported local artisans in some way.
Alpas is built on the foundation that a business must exist for a greater purpose than profit. That means supporting our community, being responsible stewards of the land, being mindful of how our actions impact our environment, making decisions based on enacting these principles, and taking action against those that undermine them.
SINGLE-USE PLASTIC FREE ZONE
We ask our guests to please refrain from bringing any single use plastics (including but not limited to: plastic bags, drink bottles, snacks packed in plastic, takeaway containers/utensils, sachets of any kind). If it is unavoidable, we will ask you to pack them up with you upon checking your room before you leave. We want to keep our environment clean, healthy, and safe. Secondly, there is no proper waste management system in our town and so the plastics you throw away will not be properly disposed of. Please note, we provide water, shampoo, and soap in your rooms, and can feed you plastic free at our restaurant. We do not allow outside food and drinks to be consumed, or cooking done on premises.
the restaurant
In line with the Alpas philosophy of holistic wellness, the menu at the Restaurant revolves around the idea that food that lived well offers the highest form of taste and nutrition.
RESERVATIONS & ARRIVAL
Standard check-in time is from 12pm to 8pm. Late check-in after 8pm can be organized in advance and will incur a fee starting at 500php depending on arrival time, payable in cash during check-in.
Check-out is at 10am. Please be on time or you may be charged an extra night.
Requests for early check-in and/or late check-out are subject to room availability.
Complimentary breakfast for overnight guests is available between 8am to 9am.
A passport or valid government-issued identification card will be requested upon registration at Reception, located inside Alpas Restaurant.
Our town quiets down shortly after sundown, so transportation and activities outside Alpas will be limited. Our curfew begins at 8pm. We lock our front gate between 8pm to 9pm and unlock it by 7am.
curfew
VISITING FOREIGN NATIONALS
Please be advised that, when visiting the Philippines, your passport must be valid for at least six (6) months, or you will not be allowed to board the aircraft. You must also have a return ticket or an onward ticket to your next country of destination. A penalty of a minimum of Php 10,000.00 applies for passengers without a return or onward ticket.
NO SMOKING
Please smoke only within the designated smoking area and properly dispose cigarette butts in the bins provided within the resort premises in consideration of Alpas policy and other guests.
PHOTOS & VIDEO
As a courtesy to them, please avoid taking photographs and videos at Alpas that may include other guests without first obtaining their permission.
For guests and visitors who would like to use Alpas as a venue for their engagement (pre-nuptial) sessions and other special occasion photo shoots, special rates apply and are available upon request.
RECOMMENDED ATTIRE
Alpas offers a relaxed ambiance set within a lush, tropical paradise. Guests are welcome to dress in resort casual attire while visiting the different facilities. It is also recommended for guests to bring the different clothing items they would need for their preferred activities such as yoga, fitness, swimming, etc.
During the months of April and May, you might want to bring a hat for protection against the bright summer sun. From June to October, please note that is Rainy Season for our region and prepare accordingly. From November to February, we recommend that you bring a light jacket, sweater, or shawl so you can comfortably stroll around the premises even on chilly evenings.
GUEST ETIQUETTE
Guests come to Alpas to achieve tranquility and restore balance and peace to the mind, body, and spirit. We request all our members and guests to be considerate of one another by keeping noise to a minimum and switching their devices to silent mode, especially when at the Restaurant, and other public areas.
We also challenge all guests to leave any junk food at the gates and immerse themselves fully in the Alpas culinary experience.
Guests arriving with their own vehicles are advised to park at the designated parking area outside the gate upon arrival, and to keep the engine and stereo system turned off while parked.
A 50% deposit of your overnight stay is required to confirm your reservation.
This deposit is fully refundable if you cancel your visit at least 2 weeks in advance of your trip.
50% of your deposit is refundable if cancellation is at least 7 days before.
Non refundable if cancellation is less than 7 days before your scheduled visit.
cancellation policy
It is rare, however possible, to experience electricity or water cuts due to Filipino Authorities or weather/natural conditions. Usually these cuts do not last very long. Alpas cannot be held responsible for any of these inconveniences and no refund will apply.